Education Manager

ROLE:

Founded in 2008, Contis provides alternative, end-to-end banking and payments solutions. Its mission is simple: to empower companies and people to realise their dreams – in business and in life. Everyone’s needs are unique. That’s why we opened our end-to-end platform and alternative banking technology to enable companies to build their own solution – with our support every step of the way. This might be providing alternative banks with a complete current account (with Direct Debit, Faster Payments, debit card etc), umbrella payroll companies with a remittance platform or companies with access to the Faster Payments infrastructure.

The Education Manager is responsible for all elements of training within Contis. This will include training of new Clients as part of the onboarding process, education relating to Clients undertaking their own Card Holder Customer service, sign off and auditing of these services on an ongoing basis, training for Clients relating to changes we make and the training/induction of new starters joining Contis.

KEY RESPONSIBILITIES & ACCOUNTABILITIES:

Client training (60 %)
• Design and delivery of all elements of training related to onboarding for white label Clients and Credit Unions
• Design and delivery of all elements of training related to in-life changes for white label Clients and Credit Unions
• Design and ownership of all relevant training materials and collateral

Client education, sign off and audit of their Customer Service provision (20%)
• Educating Clients in relation to the service provision they must offer
• Sign off on Clients approach
• Ongoing support, review and audit of this service to ensure standards are being maintained

Contis internal training (20 %)
• Design and delivery of all relevant training for starters new to Contis
• Ongoing design and delivery of training in relation to internal system and process changes

SKILLS & KNOWLEDGE REQUIRED:

• Minimum of 3 years’ experience in a similar role in the financial service industry
• Proven ability to design and deliver highly effective training to external Clients, up to and including CEO level
• Considerable experience in design and delivery of training to an internal audience, ideally covering technical disciplines
• Knowledge of card processing/Visa systems infrastructure is preferable
• Considerable experience gained in Customer services environments with an innate understanding of what contributes to an outstanding Customer experience
• Proven ability to initiate and build a training function from the ground up
• Ability to build strong and effective relationships, up to and including CEO level
• Tenacious and thorough
• Positive in outlook with a ’can do’ attitude
• Proven ability to influence colleagues to achieve a desired outcome
• Self-starter with a considered approach to defining how best to proceed
• Pragmatic and structured approach, especially when under pressure
• Highly organised
• Great attention to detail
• Strong team player
• Excellent literacy skills
• Strong IT skills, Microsoft office and similar systems
• Ability to work to tight deadlines
• Educated to degree or similar standard

INTERESTED? APPLY BELOW:

News & Insight

Contis appoints new Marketing Director

Contis is delighted to announce Justin Skinner as the new Marketing Director. Justin will be responsible for building the Contis brand and supporting the growth of our award-winning platform and products which are powering the banking and payments revolution. Read more here…

 

 

Read More
Awards

We are proud to have won some of the most prestigious awards in our industry.

  • Awards
  • Awards
  • Awards
  • Awards
  • Awards
  • Awards