Privacy Policy

Contis Financial Services or a Contis Group company or third party acting on its behalf (“We”) are committed to protecting and respecting your privacy.

This policy (together with our cookie policy and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting any of our sites, you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Contis Financial Services and all Contis Group companies of Navigation House, Belmont Wharf, Skipton, North Yorkshire, BD23 1RL. “We” are registered on the public register of data controllers maintained by the Information Commissioner and are licensed to hold information and must comply with the Act at all times.

What information we collect from you and how we use it

You may give us information about you by filling in the contact form or by corresponding with us by phone, email or otherwise. The information you give us may include (but is not necessarily limited to):

  • your name;
  • your email address;
  • your phone number;

How we use this information

We may use the information you provide to send you further information about our products and services.
With your agreement, we may also disclose your information to other third parties, whose products and services may be of interest to you. If we transfer your information to third parties outside of the European Union we may take steps to ensure that the third party agrees to apply the same levels of protection that apply in the UK.

The information we collect about you

Each time you visit our site or interact with the emails we send to you, we may automatically collect information.  We use this information to help us improve our website, products and services and to gain a better understanding of our users.  This includes:

  • Technical information: including the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, operating system and platform;
  • Information about your visit, including the URL clickstream to, through and from our site (including date and time); pages, resources and/or products you viewed or searched for; page response times, errors, length of visits to certain pages, page interaction, and methods used to browse away from the page;
  • Information about your interaction with our emails, including whether you have opened the email, the number of times the email is accessed, and your interaction with email content including the links you have clicked.

Accessing your information

At any time you may request we provide you with all the information we hold about you, except for your Password and PIN (which we are unable to access). You can contact us to request this information using the ‘Contacting us’ details at the bottom of this policy. There will be an administration charge of £10 for providing this information. The data may be provided in printed or electronic format but we will not email this information.

Protecting your information

When you submit a form, your data is secured by encryption using Secure Socket Layer (SSL) technology. This is industry standard encryption technology which manages the security of messages transmitted across the internet. When we receive your data, we store it on secure servers which can only be accessed by us.
Like any other website, we cannot guarantee it will be fault free and do not accept any liability for the loss, theft or misuse of your personal details.

Storing your data within and outside the EEA

The data that we collect from you may be transferred to an external third party hosting company (i.e. who works for us, our related companies and companies who we have contracted to process or store data on our behalf) within the European Economic Area (“EEA”). It can also be transferred to and stored at a destination outside the EEA. Please note that privacy laws in countries outside of the EEA may not be the same as, and in some cases may be less protective, ‘Personal Data’ may be subject to lawful access requests by government agencies.

By submitting your personal data you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Social media

If you connect or integrate any social media services with services we provide, you may receive social notifications either from us or from third party companies providing social media services on our behalf. You can manage these social notifications through changing your privacy settings on the relevant social media site or discontinuing any interaction. If you register and provide information to a forum or blog, the information you provide will be published for anyone to see or where you create a connection between Contis Group services and third party sites, we may collect, use, disclose, transfer and store/retain information relating to your account with such third party services in accordance with this Privacy Policy.

Our cookie usage

Our website uses cookies to distinguish you from other users; and to ultimately help improve your user experience.
Cookies are small text files which are downloaded to your device when you visit our website or application. The website or application may retrieve these cookies from your web browser each time you visit, so they can recognise you, remember your preferences and provide you with a more secure or improved online experience. They do not save any sensitive information about you. For further information go to Contis’ cookie policy or to know more about how cookies work and can be managed, then go to www.allaboutcookies.org.

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